Cold Love Ice Cream
Privacy and Security Policy
Returns and Refund Policy
COLD LOVE ICE CREAM PRIVACY AND SECURITY POLICY
This policy was last updated on June 11, 2019.
Personal information is information capable of being associated with a particular person through one or more identifiers, as more particularly described under applicable privacy legislation, including, but not limited to, an account number, a credit or debit card number, a passport number or driving licence number, and does not include publicly available information that is lawfully made available to the general public from government records or widely distributed media.
How we collect information about you and how we use it
Non-personal information. We collect various types of non-personal information depending on how you use the Site. When you visit the Site, our servers, some of which may be hosted by third parties, collect your IP address and standard web log information, such as your browser type, the web page from which you entered the Site, the length of time of each visit and the pages you accessed on the Site. This automatically collected information provides us with data regarding the use of the Site, and we use this information to monitor and improve our Site. In particular, we use IP addresses to analyze trends, administer the Site, track users’ movements, and gather information for aggregate use. IP addresses are not linked to personal information.
Personal information that you choose to submit. As a visitor to our Site, you may choose to use the Site to send us personal information (for example, your name, mailing address, telephone number, email address). You might do that by sending a question via the Site, register for email news or updates about COLD LOVE, or submit a resume. We might also use the site to collect demographic information such as your PIN code, age, gender, preferences, interests, and favourites. In addition, before using certain parts of the Site or ordering products, you will be required to provide us with certain Personal Information. In addition, you may create an account by registering with us and providing certain personal information including your name, phone number, address, email address, and links to your social media accounts. This kind of Personal Information is used for fulfilling orders, communicating with you about orders, and for internal marketing purposes. If we encounter a problem when processing your order, your Personal Information may be used to contact you. You may correct, amend or update your personal information and change other privacy preferences at any time by signing into your account.
COLD LOVE does not currently process billing transactions or collect any billing information. Rather, all payments are handled by third party payment gateways. COLD LOVE does not store any credit card information on its systems or servers.
Anytime you submit personal information for a specific purpose using the Site, except as provided herein, your information is used only for that purpose, unless you consent otherwise or as required by law.
We may use your personal information to operate and improve the Site and our services. These uses may include providing you with more effective customer service, or performing research or market analysis aimed at improving our messaging and products. We may also use your personal information to communicate with you about the Site, our products and services, and may send a confirmation email when you register with us; provided that if we do that you will be able to opt-out from receiving newsletters or promotional email by following the specific instructions in any email you receive from us.
In many cases, you choose the amount of information you supply. There may be instances where in order to fulfill your request we require certain information that may be personal information. In such cases, if you do not provide the necessary personal information with respect to a particular activity, you will not be able to engage in that activity.
How We Share Personal Information
We do not share or disclose your personal information for marketing purposes to unrelated third parties. We will not sell or rent your personal information to third parties, except as disclosed in this Privacy and Security Policy. We may share your personal information:
With various departments of our company responsible for different aspects of our business;
With one or more outside credit card processing companies and other service providers under contract who help with parts of our business operations (examples include fraud prevention, technology, contract manufacturers, and security). Our service providers, by contract, only use personal information in connection with the services they perform for us and not for their own benefit.
With companies that we would consider merging with, or being acquired by, or as part of a corporate reorganization, stock sale or other change in control.
When we believe, in good faith, that disclosure is appropriate to comply with the law or a regulatory requirement or to comply with a subpoena or court order; to prevent or investigate a possible crime, such as fraud or identity theft; to protect the rights, property or safety of COLD LOVE, its employees, customers and visitors to the Site.
How Do We Protect and Store Personal Information
Access. Employees of COLD LOVE who need personal information to perform a specific job function (for example, a customer service representative) are granted access to your information. All of our employees will be kept up to date on our privacy and security practices.
Encryption of Personal information. When you enter sensitive information (such as a credit card number) through our Site, we encrypt that information using secure socklet layer technology (SSL). As noted above, we will not store any credit card information on our systems or servers.
Disposal of Personal Information. At such time as any documents containing Personal Information may be disposed of, we dispose of physical documents and electronic media containing personal information in such a manner that destroys, erases, or makes unreadable the data, computer files and documents containing Personal Information through the use of disposal methods such as shredding and the use of electronic “scrubbing” programs that permanently erase all data stored on electronic media
Disclaimer: We employ various security measures designed to help protect the personal information that we collect about you. We maintain physical, electronic and managerial procedures to safeguard and secure the information we collect through the Site. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. Any transmission of Personal Information is at your own risk. Further, be advised that we have no control over the public or third party network through which you send your personal information to the Site.
Policies for Children
Protecting the privacy of children is important. From our Site, we do not knowingly or intentionally collect or use information from children under the age of 13.
Links to and from Other Websites
The effective date of this Agreement is June 10, 2019
Changes to the Site
Users and Accounts
When you visit the Site and then proceed through the checkout process, you may need to create and register an account. You agree to provide honest, accurate, current and complete information regarding yourself, and to keep your account password private and share it with others. You agree to notify us if you discover or suspect that your account has been hacked or its security breached. You also agree to take responsibility for all activities on or under any account registered to you and you accept all risk for unauthorized use of your account.
Restrictions on Rights to Use
remove any copyright, trademark or other proprietary rights notice contained in or on the Site;
use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Site;
reformat or frame any portion of any Web pages that are part of the Site;
create user accounts by automated means or under false or fraudulent pretenses;
transmit or upload to the Site any item containing or embodying any virus, worm, defect, Trojan horse, software bomb or other feature designed to damage or degrade in any manner the performance of the Site, any other Web site, or any computer or other device or system, or the enjoyment of the Site by any User;
use the Site to violate the security of or gain unauthorized access to any user account, or any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes);
submit to the Site any content that is unlawful or facilitates, constitutes, promotes or encourages illegal activity; or otherwise use the Site to transfer or store illegal material, including any material deemed threatening or obscene;
take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on the Site or the IT infrastructure used to operate and make the Site available;
use the Site, intentionally or unintentionally, to violate any applicable state or international law.
We reserve the right, in our sole discretion, to change or discontinue any or all of the services on the Site at any time without notice, to terminate your access and use of the Site, and to delete your account and any related information.
Product Sales and Availability
All products and offers available through the Site will be delivered only in areas where COLD LOVE is able to deliver. COLD LOVE reserves the right without prior notice to discontinue or change pricing and other specifications on products offered through the Site.
If you believe any aspect of the Site infringes your copyright, you should send written notice of copyright infringement to our designated copyright agent at the address given below. Your notice must include the following information:
A description of the copyrighted work that you claim has been infringed;
A description of where the material that you claim is infringing is located on the Site. The easiest way to do this is by providing web addresses (URLs) leading directly to the allegedly infringing content;
Your mailing address, telephone number and email address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the owner of the copyright at issue or are authorized to act on the copyright owner’s behalf; and
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright at issue.
We may be reached at the following address:
Cold Love Ice Cream, D-157 Defence Colony, New Delhi 110024
Or by email:
Use of the Site is also governed by our Privacy and Security Policy which we encourage you to review.
Any trademarks, service marks, and other marks and indicators of source or origin that are displayed on the Site are the proprietary property of COLD LOVE or our respective licensors, as applicable. None of such marks may be used in connection with any other product or service, in any manner that is likely to cause confusion among consumers, or to disparage or discredit the owner of such mark or its affiliates. Any trademarks of third parties that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. You may not use, copy, modify or display any of the trademarks, service marks, names or logos appearing on the Site without the express written permission of the trademark owner.
Disclaimer of Warranty
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE, INFORMATION, ADVICE, SERVICES, PRODUCTS, AND OTHER MATERIALS CONTAINED IN OR DESCRIBED ON THE SITE, IS ENTIRELY AT YOUR OWN RISK, AND THAT ALL SUCH INFORMATION, PRODUCTS AND MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE MAKE NO, AND HEREBY DISCLAIM ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE AVAILABILITY, OPERATION AND/OR USE OF THE SITE, AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.
IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE VIA THE SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SITE, AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SITE. FURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
Risk of Use
You understand and agree, by your access to and use of the Site, that if you download and/or otherwise obtain material or data through the use of this Site, you do so at your own discretion and risk. You further understand that you will be solely responsible for any damage or injury to your computer system (including but not limited to any networks, hardware or software), or the loss of data which may result from the download of such material or data. You further understand that we have no obligation to scan or otherwise protect you or any other User from any risk of viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar programs, software or code which may have the effect of damaging or impairing the computer, software, network or systems of you or any other person.
Limitation on Liability
UNDER NO CIRCUMSTANCES SHALL COLD LOVE BE LIABLE TO ANY USER ON ACCOUNT OF THAT USER’S USE OR MISUSE OF, OR RELIANCE UPON, THIS SITE, THE CONTENTS OF THIS SITE, THE DATA ON THIS SITE, THE SUBJECT MATTER OF THIS SITE, OR PRODUCTS PURCHASED FROM THIS SITE. SUCH LIMITATION OF LIABILITY SHALL APPLY TO PREVENT ANY RECOVERY OF ANY DAMAGES, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, STATUTORY AND PUNITIVE DAMAGES, WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF AND RELIANCE ON THIS SITE OR ITS CONTENTS, FROM INABILITY TO USE OR ACCESS THIS SITE, FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF THIS SITE OR ANY PORTION OF THIS SITE (INCLUDING ALL SUCH DAMAGES INCURRED BY THIRD PARTIES), OR FOR ANY OTHER REASON. THIS LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED ON THIS SITE OR RECEIVED THROUGH ANY LINKS PROVIDED ON THIS SITE, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED ON THIS SITE OR RECEIVED THROUGH ANY LINKS PROVIDED ON THIS SITE. THIS LIMITATION SHALL ALSO APPLY, WITHOUT LIMITATION, WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF THIS SITE OR ITS CONTENTS OR ANY INFORMATION THAT APPEARS ON, OR IS LINKED OR RELATED IN ANY WAY TO, THIS SITE. SUCH LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW
IN NO EVENT WILL COLD LOVE’S TOTAL LIABILITY TO YOU FOR DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE OR Rs 5,000, WHICHEVER IS LESS. You agree to bring any and all actions within one (1) year from the date of accrual of the cause of action, and that actions brought after such date will be barred.
Without limiting the foregoing, under no circumstances shall COLD LOVE, or its officers, directors, employees, servants or members, be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.
IN NO EVENT SHALL COLD LOVE, OR ITS OFFICERS, AGENTS, SERVANTS, DIRECTORS, EMPLOYEES, OR MEMBERS, BE LIABLE FOR LOST PROFITS OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE).
Third Party Advertisements and Links to and from Third Party Sites
We may display on the Site advertisements from third parties, such as banner advertisements and pop-up texts, and links to and from third party sites. We are not responsible for the content of such advertisements or links, any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked site. The display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content therein. IN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE. You are strongly encouraged to review the Privacy Policies and other Legal Agreements of each and every website you visit.
This Site and all content within the Site are Copyright © 2019 COLD LOVE ICE CREAM. All rights reserved.
Contact and Violations
COLD LOVE ICE CREAM RETURNS AND REFUND POLICY
If for any reason you are not satisfied with your purchase from Cold Love Ice Cream, you may email us at to discuss your issue. You may be eligible for a return, exchange, or refund of the purchase price.
We encourage all customers to take due care to inspect the completeness, quality, and accuracy of the goods that are delivered.
Please note that given the perishable nature of our ice cream products, we are unable to accept returns or exchanges once a delivery is completed. A delivery is considered to have been completed if & when:
i) the recipient, or a third-party acting knowingly or unknowingly on behalf of the recipient, acknowledges receipt of goods by taking delivery of the ice cream at the given address
ii) the recipient gives any other instruction (such as leaving the goods unattended at the front door/gate) as a form of acknowledging receipt of the goods.
If there are errors to your order that are brought to our attention prior to a delivery being completed, including:
i) incorrect items delivered
ii) incorrect quantity of items delivered
ii) product damage
You will be entitled to:
i) A full refund on the items that are affected
ii) An exchange/replacement of the products at no additional cost to you
In all cases, we act with your best interests in mind & will take all measures to ensure 100% customer satisfaction.
For further information regarding our Return & Refund Policy, please do not hesitate to contact us at